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Is delivery paid?

We know how to please our customers, and to do so, we decided to offer you the delivery without minimum purchase for any order placed on  Vntgboutique.

As a result, you will never pay delivery fees in USA, UK ,CANADA, GERMANY, ITALY, FRANCE, SPAIN, AUSTRALIA, RUSSIA,NETHERLANDS, ISRAEL and over 100 countries (if you in any country which isn't on the list, please contact us by live chat or contact us page to check about your country free delivery qualified), which we do shipping to.

 How long is the delivery?

The processing time of your order is from 1 to 7 days, then the delivery time in metropolitan (USA, UK ,CANADA, GERMANY, ITALY, FRANCE, SPAIN, AUSTRALIA, RUSSIA,NETHERLANDS, ISRAEL…) varies between 2 and 6  weeks in average.  

The average processing time is 3-5 days.

The average delivery time for free shipping is about 20-40 days depending on which country (please note as our free shipping can take up to 90 days in some cases) .

*New Costumer Contact Us.

If you order more than one product , you may receive multiple packages , as manufacturing and shipping times may vary slightly.

Do not worry if you get one before the other.

 Why these delivery times?

We work directly with craftsmen around the world .

As a result, most products are handmade and made to order.

That is normal, but patience is worth a wonderful product.

Is my package well protected?

Each product is delivered in its box, in its reinforced cardboard box or in a neat packaging, you have nothing to fear.

Each package is packed with the most care, and with extra bubble wrap to avoid any risk of breakage.

Delivery in peace!

Rest assured, even if you have to be away, you will receive your package directly in your mailbox.

In some cases, where your parcel won't deliver to your mailbox, it will wait for you in the counter of your Local Post Office.

Return to Vntgboutique:

Easy return

It would be a shame to want to return a product purchased at Vntgboutique.

But we always respect your choice, it can happen and we will do what is necessary to satisfy your request.

Vntgboutique return policy “satisfied or refunded” lasts 14 days from receipt of your product.

If 14 days have elapsed since your purchase, we unfortunately can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

How to proceed ?

Simply send an email to vntgboutique@email.com within 14 days of receiving the product stating that you want an exchange or a refund of the product.

Do not forget to add your name, your address and the date you placed your order.

We want to constantly improve our offers and services, we will be grateful if you specify the nature of the return. This will allow us to improve certain points, but that depends only on you.

After receiving your email, we will study your request quickly and will inform you of the result.

Refund

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Refund late or missing

If you have not received your refund yet, please check your bank account first.
Then contact the credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after doing all these steps, you still have not received your refund, please contact us at vntgboutique@email.com .

Exchange

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to vntgboutique@email.com, please contact us before returning any item so we can advise you where to send it (as we work with different suppliers around the world)

expedition

To return a product, you must send us email to vntgboutique@email.com to confirm where to send the items (as we work with different suppliers around the world).

You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than $ 30, you should consider using a delivery service that allows you to track the shipment or take out a delivery insurance. We do not guarantee that we will receive the item you return to us.